What is customer request in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: customer request

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A request or instruction made by a customer.

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• Key Concepts: 
  A customer request in SAP is a request from a customer that is tracked and managed within the SAP Customer Relationship Management (CRM) system. It is used to capture customer inquiries, complaints, and feedback, and to track the progress of the request until it is resolved. 
  
  How to use it: 
  In order to use customer requests in SAP, users must first create a customer request record. This record contains information about the customer, the request, and any associated documents or notes. Once the record is created, users can assign it to an employee or team for resolution. The employee or team can then update the record with their progress and any additional information they may have gathered. 
  
  Tips & Tricks: 
  When creating a customer request record, it is important to include as much detail as possible. This will help ensure that the request is properly tracked and resolved in a timely manner. Additionally, it is important to assign the request to an appropriate employee or team who has the necessary skills and resources to resolve it. 
  
  Related Information: 
  SAP Customer Relationship Management (CRM) is a comprehensive suite of tools designed to help businesses manage their customer relationships. It includes features such as customer segmentation, lead management, sales force automation, marketing automation, and analytics. Additionally, SAP CRM includes tools for managing customer requests such as creating records, assigning requests to employees or teams, tracking progress, and resolving requests.