What is Customer Contract Management in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Customer Contract Management

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A scenario that enables you to create and manage contracts related to services in the framework of your support entitlements or managed services. It provides functions to handle service requests and service confirmations related to customer contracts. Additionally, you can maintain price agreements and invoice schedules for contract items.

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• Key Concepts: 
  Customer Contract Management is a component of SAP's Customer Relationship Management (CRM) module. It enables organizations to manage customer contracts and related activities, such as contract creation, renewal, and termination. It also provides tools for tracking customer interactions and managing customer relationships. 
  
  How to use it: 
  Customer Contract Management can be used to create, manage, and track customer contracts. It allows users to define contract terms and conditions, set up payment schedules, and track customer interactions. It also provides tools for managing customer relationships, such as tracking customer preferences and providing personalized services. 
  
  Tips & Tricks: 
  When using Customer Contract Management, it is important to ensure that all contract terms and conditions are clearly defined and agreed upon by both parties. Additionally, it is important to keep track of customer interactions and preferences in order to provide the best possible service. 
  
  Related Information: 
  Customer Contract Management is part of SAP's CRM module, which also includes other components such as Sales Force Automation (SFA), Marketing Automation (MA), and Service & Support (S&S). Additionally, Customer Contract Management can be integrated with other SAP modules such as Financials (FI) and Logistics (LO).