What is 'calling hours' in SAP SRD-CRM - CRM-Customer Relationship Management?

calling hours - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The times a person or enterprise is available for business communication.

calling hours - Details

• 
  Key Concepts: 
  Calling hours are the times when a customer service representative is available to take calls from customers. They are typically set by the customer service team and can vary depending on the type of service being offered. 
  
  How to use it: 
  Calling hours are used to ensure that customers can get in touch with customer service representatives when they need help. They are also used to manage customer expectations and ensure that customer service representatives are available when customers need them. 
  
  Tips & Tricks: 
  When setting calling hours, it is important to consider the needs of your customers. Make sure that the hours you set are convenient for your customers and that they are able to get in touch with customer service representatives when they need help. 
  
  Related Information: 
  Calling hours are just one part of providing excellent customer service. Other important aspects include providing helpful and accurate information, responding quickly to customer inquiries, and resolving customer issues in a timely manner.