What is backlog in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: backlog

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The sales orders that have yet to be processed for delivery.

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• Key Concepts: 
  Backlog is a term used in SAP Customer Relationship Management (CRM) to refer to the list of tasks that need to be completed. It is a list of activities that have been identified as needing to be done, but have not yet been completed. The backlog can include tasks such as customer service requests, sales opportunities, and marketing campaigns. 
  
  How to use it: 
  The backlog can be used to prioritize tasks and ensure that the most important tasks are completed first. It can also be used to track progress on tasks and identify areas where additional resources may be needed. The backlog can also be used to identify areas where processes may need to be improved or streamlined. 
  
  Tips & Tricks: 
  When creating a backlog, it is important to ensure that the tasks are clearly defined and that they are assigned to the appropriate team members. It is also important to review the backlog regularly and update it as needed. This will help ensure that tasks are completed in a timely manner and that resources are allocated appropriately. 
  
  Related Information: 
  The backlog is an important tool for managing customer relationships and ensuring that customer service requests are handled in a timely manner. It can also be used to track progress on sales opportunities and marketing campaigns. Additionally, the backlog can help identify areas where processes may need to be improved or streamlined.