What is back office in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: back office

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: The business functions that are not directly visible to the customer, for example, accounting.

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• Key Concepts: 
  Back office is a term used to describe the administrative and operational functions of a business. It is the part of the business that is responsible for managing the day-to-day operations, such as accounting, customer service, and other administrative tasks. In SAP, back office is typically associated with SRD-CRM (Customer Relationship Management) which is a suite of software applications designed to help businesses manage customer relationships. 
  
  How to use it: 
  The SRD-CRM suite of applications can be used to manage customer relationships in a variety of ways. It can be used to track customer interactions, manage customer data, and create reports on customer activity. It can also be used to automate processes such as order processing and invoicing. Additionally, it can be used to create marketing campaigns and track customer feedback. 
  
  Tips & Tricks: 
  When using SRD-CRM, it is important to ensure that all customer data is kept up-to-date and accurate. Additionally, it is important to ensure that all customer interactions are tracked and recorded in order to provide an accurate picture of customer activity. Finally, it is important to ensure that all processes are automated in order to maximize efficiency and reduce manual labor. 
  
  Related Information: 
  SRD-CRM is part of the larger SAP suite of software applications which includes ERP (Enterprise Resource Planning), HCM (Human Capital Management), and SCM (Supply Chain Management). Additionally, there are many third-party applications available which can be integrated with SRD-CRM in order to extend its functionality.