What is Average Performance (Service Orders) in SAP SRD-CRM - CRM-Customer Relationship Management?

SAP Term: Average Performance (Service Orders)

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: Report that shows the number of service orders performed by the service organization, the teams and the service engineers in a certain timeframe.

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• Key Concepts: 
  Average Performance (Service Orders) is a component of SAP Customer Relationship Management (CRM) that allows users to measure the performance of service orders. It provides an overview of the average time taken to complete service orders, as well as the average cost of each order. This helps users to identify areas where performance can be improved and costs can be reduced. 
  
  How to use it: 
  Average Performance (Service Orders) can be accessed through the SAP CRM system. Once logged in, users can select the ‘Average Performance’ option from the menu. This will open a page with a list of all service orders and their associated performance metrics. Users can then view the average time taken to complete each order, as well as the average cost of each order. 
  
  Tips & Tricks: 
  When using Average Performance (Service Orders), it is important to remember that the data provided is only an average. This means that individual orders may take longer or cost more than the average. It is also important to note that the data provided is only for completed orders, so any orders that are still in progress will not be included in the data. 
  
  Related Information: 
  For more information on Average Performance (Service Orders), users can refer to SAP’s official documentation or contact their local SAP support team. Additionally, users may find it helpful to review other components of SAP CRM, such as Service Level Agreements and Service Order Management, which are related to Average Performance (Service Orders).