What is 'audit trail' in SAP SRD-CRM - CRM-Customer Relationship Management?

audit trail - Overview

• Component: SRD-CRM

• Component Name: CRM-Customer Relationship Management

• Description: A record of transactions or communications all related to a single person, account, or other entity.

audit trail - Details

• 
  Key Concepts: 
  An audit trail is a record of changes made to a system or data. In SAP Customer Relationship Management (CRM), an audit trail is a record of all changes made to customer data, such as contact information, account details, and sales orders. It is used to track changes over time and ensure that customer data is accurate and up-to-date.
  
  How to use it: 
  In SAP CRM, the audit trail can be accessed by going to the “Audit Trail” tab in the customer record. This tab will show all changes made to the customer record, including who made the change and when it was made. It can also be used to compare different versions of the customer record and identify any discrepancies.
  
  Tips & Tricks: 
  The audit trail can be used to quickly identify any discrepancies in customer data. It can also be used to track changes over time and ensure that customer data is accurate and up-to-date. Additionally, it can be used to identify any unauthorized changes that have been made to customer records.
  
  Related Information: 
  The audit trail feature is available in all versions of SAP CRM. It is also available in other SAP products, such as SAP ERP and SAP Business Suite. Additionally, there are third-party tools available that can be used to track changes in SAP systems.