What is complaint rate in SAP SRD-CRM-ORD - CRM-Orders & Contracts?

SAP Term: complaint rate

• Component: SRD-CRM-ORD

• Component Name: CRM-Orders & Contracts

• Description: The number of customer complaints as a percentage of sales orders.

Smart SAP Assistant

• Key Concepts: 
  Complaint rate is a metric used to measure customer dissatisfaction with a product or service. It is calculated by dividing the number of complaints received by the total number of orders placed. This metric is used to identify areas of improvement and to ensure customer satisfaction.
  
  How to use it: 
  The complaint rate can be used to measure customer satisfaction and identify areas of improvement. It can be used to track customer feedback and identify trends in customer dissatisfaction. It can also be used to compare different products or services and determine which ones are more successful in terms of customer satisfaction.
  
  Tips & Tricks: 
  It is important to track the complaint rate over time in order to identify any changes in customer satisfaction. It is also important to compare the complaint rate with other metrics such as customer retention rate and customer lifetime value in order to get a better understanding of the overall customer experience.
  
  Related Information: 
  The complaint rate is related to other metrics such as customer retention rate, customer lifetime value, and net promoter score. These metrics can be used together to get a better understanding of the overall customer experience.