What is Average Call Closure Time in SAP SRD-CRM-ORD - CRM-Orders & Contracts?

SAP Term: Average Call Closure Time

• Component: SRD-CRM-ORD

• Component Name: CRM-Orders & Contracts

• Description: A report that shows the average time required to complete service orders.

Smart SAP Assistant

• Key Concepts: 
  Average Call Closure Time (ACCT) is a metric used to measure the average time it takes for a customer service representative to close a customer service call. It is an important metric for customer service teams, as it helps them measure the efficiency of their customer service operations. 
  
  How to use it: 
  ACCT is used to measure the average time it takes for a customer service representative to close a customer service call. It is calculated by taking the total time spent on all customer service calls and dividing it by the total number of calls. This metric can be used to identify areas of improvement in customer service operations, such as reducing wait times or improving response times. 
  
  Tips & Tricks: 
  When measuring ACCT, it is important to take into account factors such as wait times, response times, and resolution times. Additionally, it is important to track ACCT over time in order to identify trends and areas of improvement. 
  
  Related Information: 
  ACCT is related to other metrics such as Average Handle Time (AHT) and First Call Resolution (FCR). AHT measures the average time it takes for a customer service representative to handle a call, while FCR measures the percentage of calls that are resolved on the first attempt.