What is total customer experience in SAP SRD-CC - Cross-Components?

SAP Term: total customer experience

• Component: SRD-CC

• Component Name: Cross-Components

• Description: The entire life cycle that midsize companies go through with the solution. The phases of total customer experience are as follows: Awareness and recognition Consideration Selection Go live Run and Adapt

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• Key Concepts: 
  Total customer experience is a term used to describe the overall experience a customer has when interacting with a company. It includes all aspects of the customer journey, from initial contact to post-purchase follow-up. It is an important concept in SAP's SRD-CC Cross-Components, which is a suite of tools designed to help companies create and manage customer experiences. 
  
  How to use it: 
  The SRD-CC Cross-Components suite provides a range of tools that can be used to create and manage customer experiences. These tools include customer segmentation, customer journey mapping, and customer feedback analysis. Companies can use these tools to identify areas where they can improve their total customer experience. 
  
  Tips & Tricks: 
  When creating and managing customer experiences, it is important to focus on the entire journey, not just one aspect. Companies should also consider how their customers interact with them across different channels, such as online, in-store, or over the phone. Finally, companies should use data and analytics to measure the success of their total customer experience initiatives. 
  
  Related Information: 
  For more information on SAP's SRD-CC Cross-Components suite, visit the SAP website. Additionally, there are many resources available online that provide tips and best practices for creating and managing customer experiences.