What is third-line support in SAP SRD-CC-ITS - CRO14-IT SAM?

SAP Term: third-line support

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: The support process for dealing with highly complex issues that have been escalated from first- or second-line support. This process may require developmental support or contracted third-party support.

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• Key Concepts: 
  Third-line support is a type of technical support provided by SAP for its customers. It is the third level of support after first-line and second-line support. Third-line support is provided by SAP experts who are knowledgeable in the specific product or service being used. They are responsible for resolving complex technical issues that cannot be resolved by first- or second-line support.
  
  How to use it: 
  Third-line support can be accessed through the SAP Support Portal. Customers can log in to the portal and submit a ticket with their issue. The ticket will then be assigned to an SAP expert who will work with the customer to resolve the issue.
  
  Tips & Tricks: 
  When submitting a ticket for third-line support, it is important to provide as much detail as possible about the issue. This will help the SAP expert quickly identify and resolve the issue. Additionally, customers should keep track of all communication with the SAP expert and provide any requested information in a timely manner.
  
  Related Information: 
  The SRD-CC-ITS CRO14-IT SAM component is part of the SAP Solution Manager product suite. It provides customers with tools and services to manage their IT systems, including third-line support. Customers can use this component to access third-line support and get help with complex technical issues.