What is Customer Solution Usage Workbook in SAP SRD-CC-ITS - CRO14-IT SAM?

SAP Term: Customer Solution Usage Workbook

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: A report that provides monthly statistical information and trend analysis for user login activity, business object usage, and query usage.

Smart SAP Assistant

• Key Concepts: 
  The Customer Solution Usage Workbook Component (SRD-CC-ITS CRO14-IT SAM) is a tool used to track customer usage of SAP solutions. It provides a comprehensive overview of customer usage, including the number of users, the frequency of usage, and the types of activities being performed. The workbook also provides insights into customer satisfaction and potential areas for improvement. 
  
  How to use it: 
  The Customer Solution Usage Workbook Component can be accessed through the SAP Solution Manager. Once logged in, users can view the workbook and analyze customer usage data. The workbook can be used to identify areas where customers are not using the solution to its fullest potential, as well as areas where customers are having difficulty or are not satisfied with the solution. 
  
  Tips & Tricks: 
  When using the Customer Solution Usage Workbook Component, it is important to keep in mind that customer usage data can be affected by external factors such as changes in the market or changes in customer needs. It is also important to remember that customer usage data should be used in conjunction with other sources of information, such as customer feedback surveys, to get a more complete picture of customer satisfaction. 
  
  Related Information: 
  The Customer Solution Usage Workbook Component is part of SAP’s Customer Relationship Optimization (CRO) suite of tools. Other components of CRO include the Customer Relationship Management (CRM) tool and the Service Level Agreement (SLA) tool. These tools can be used together to provide a comprehensive view of customer relationships and help organizations optimize their customer service strategies.