What is Computer Telephony Integration in SAP SRD-CC-ITS - CRO14-IT SAM?

SAP Term: Computer Telephony Integration

• Component: SRD-CC-ITS

• Component Name: CRO14-IT SAM

• Description: The integration of telecommunications equipment with computers and applications. For example, in a call center environment, CTI allows users to process calls from a workstation.

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• Key Concepts: 
  Computer Telephony Integration (CTI) is a technology that enables the integration of computer systems with telephone systems. It allows for the control of telephone functions from a computer, such as making and receiving calls, transferring calls, and setting up conference calls. The SRD-CC-ITS CRO14-IT SAM component is a specific CTI solution developed by SAP. 
  
  How to use it: 
  The SRD-CC-ITS CRO14-IT SAM component can be used to integrate SAP systems with telephone systems. It allows users to control telephone functions from within the SAP system, such as making and receiving calls, transferring calls, and setting up conference calls. It also provides features such as call logging, call routing, and call monitoring. 
  
  Tips & Tricks: 
  When using the SRD-CC-ITS CRO14-IT SAM component, it is important to ensure that the telephone system is compatible with the SAP system. Additionally, it is important to ensure that the user has the necessary permissions to access the CTI functions. 
  
  Related Information: 
  For more information about Computer Telephony Integration (CTI) and the SRD-CC-ITS CRO14-IT SAM component, please refer to the SAP Help Portal or contact your local SAP representative.