What is Support and Technical Users in SAP SRD-CC-IAM - CRO09-Identity & Access Management?

SAP Term: Support and Technical Users

• Component: SRD-CC-IAM

• Component Name: CRO09-Identity & Access Management

• Description: A work center view that enables the key user to display the support and technical users available in the system.

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• Key Concepts: 
  Support and Technical Users are two distinct user roles in SAP's Identity & Access Management (IAM) component. Support users are responsible for managing the system, while Technical users are responsible for developing and maintaining the system. Both roles have access to the same features, but the Support user has additional privileges such as creating and managing user accounts.
  
  How to use it: 
  Support users can create and manage user accounts, assign roles and permissions, and monitor system activity. Technical users can develop and maintain the system, including creating custom applications, setting up security policies, and troubleshooting any issues that arise. Both roles can also access the IAM component's reporting features to view system activity.
  
  Tips & Tricks: 
  It is important to ensure that both Support and Technical users have the necessary privileges to perform their tasks. It is also important to keep track of who has access to what features in order to maintain a secure system.
  
  Related Information: 
  For more information on SAP's Identity & Access Management component, please refer to the official SAP documentation at https://help.sap.com/viewer/product/SRD-CC-IAM/CRO09/en-US.