What is substitution rule in SAP SRD-CC-BTM - CRO18-Business Task Management?

SAP Term: substitution rule

• Component: SRD-CC-BTM

• Component Name: CRO18-Business Task Management

• Description: A rule setting up the details regarding which employee should take over the work of another user.

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• Key Concepts: 
  A substitution rule is a feature of SAP Business Task Management (SRD-CC-BTM CRO18) that allows users to assign tasks to other users. This feature is useful when a user is unable to complete a task due to being unavailable or having too many tasks assigned. The substitution rule allows the user to assign the task to another user, who can then complete the task in their place. 
  
  How to use it: 
  To use the substitution rule, the user must first select the task they wish to assign. Then, they must select the user they wish to assign the task to. Once this is done, the task will be assigned to the selected user and they will be responsible for completing it. 
  
  Tips & Tricks: 
  When assigning tasks using the substitution rule, it is important to ensure that the user you are assigning the task to has the necessary skills and knowledge required to complete it. Additionally, it is important to ensure that the user has enough time available in their schedule to complete the task. 
  
  Related Information: 
  The substitution rule is just one of many features available in SAP Business Task Management (SRD-CC-BTM CRO18). Other features include task scheduling, task tracking, and task delegation. Additionally, there are various customization options available for users who wish to tailor their experience with SAP Business Task Management.