What is customer inquiry in SAP SD - Sales and Distribution?

SAP Term: customer inquiry

• Component: SD

• Component Name: Sales and Distribution

• Description: A customer request to the company for a quotation or sales information that is not binding. The request can refer to materials or services, conditions and, if necessary, delivery deadlines. It is accepted by the sales area that is then responsible for any further processing.

Smart SAP Assistant

• Key Concepts: 
  Customer inquiry is a process in SAP Sales and Distribution (SD) that allows customers to request information about products and services. It is used to provide customers with detailed information about the products and services they are interested in. The customer inquiry process can be used to create quotations, sales orders, and other documents related to the customer's request. 
  
  How to use it: 
  The customer inquiry process begins with the customer entering their request into the system. The customer's request is then processed by the system and a response is generated. The response includes detailed information about the requested product or service, including pricing, availability, and other relevant details. The customer can then decide whether or not to proceed with the purchase. 
  
  Tips & Tricks: 
  When creating a customer inquiry, it is important to provide as much detail as possible. This will help ensure that the customer receives accurate and up-to-date information about the product or service they are interested in. Additionally, it is important to respond promptly to customer inquiries in order to maintain good customer relations. 
  
  Related Information: 
  The customer inquiry process is closely related to other processes in SAP SD such as quotation management, sales order processing, and delivery processing. Additionally, it is important to understand how these processes interact with each other in order to ensure that customers receive accurate and timely information about their requested products or services.