What is Customer Returns - Return Rate in SAP SD-FIO - Fiori UI for Sales and Distribution?

SAP Term: Customer Returns - Return Rate

• Component: SD-FIO

• Component Name: Fiori UI for Sales and Distribution

• Description: A Fiori app that enables you to analyze the return rate of your incoming sales orders according to various dimensions.

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• Key Concepts: 
  Customer Returns - Return Rate is a metric used to measure the rate of customer returns in SAP Sales and Distribution. It is calculated by dividing the total number of customer returns by the total number of sales orders. This metric is used to identify trends in customer returns and to help identify areas for improvement.
  
  How to use it: 
  The Customer Returns - Return Rate can be accessed in SAP Sales and Distribution through the Fiori UI for Sales and Distribution (SD-FIO). To access this metric, navigate to the “Analytics” tab and select “Customer Returns - Return Rate” from the list of available metrics. This will open a graph that displays the rate of customer returns over time. 
  
  Tips & Tricks: 
  When analyzing the Customer Returns - Return Rate, it is important to consider other factors that may be influencing the rate of customer returns. For example, changes in product quality or customer service may have an impact on the rate of customer returns. It is also important to consider seasonal trends when analyzing this metric. 
  
  Related Information: 
  The Customer Returns - Return Rate can be used in conjunction with other metrics such as Customer Satisfaction Score or Average Order Value to gain a better understanding of customer behavior. Additionally, this metric can be used to identify areas for improvement in order fulfillment processes or customer service.