What is RMA overview in SAP SCM-ICH - Supply Network Collaboration?

SAP Term: RMA overview

• Component: SCM-ICH

• Component Name: Supply Network Collaboration

• Description: Web user interface of SAP SNC for returns processing. The returns overview displays the list of return material authorization RMA numbers. The RMA numbers authorize the customer to return goods to the amount approved by the RMA number. Based on the RMA numbers, the customer can create returns ASNs, which inform the customer about forthcoming return deliveries, in the RMA overview.

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• Key Concepts: 
  RMA stands for Return Material Authorization. It is a process used in Supply Chain Management (SCM) and Inventory Collaboration Hub (ICH) to manage the return of goods from customers. The process involves creating an RMA document, which is then sent to the customer for approval. Once approved, the customer can return the goods to the supplier. 
  
  How to use it: 
  The RMA process begins with the creation of an RMA document. This document contains information about the goods being returned, such as the quantity, condition, and reason for return. Once created, the document is sent to the customer for approval. If approved, the customer can then return the goods to the supplier. 
  
  Tips & Tricks: 
  When creating an RMA document, it is important to include all relevant information about the goods being returned. This will help ensure that the customer is able to return the goods in a timely manner. Additionally, it is important to keep track of all RMAs in order to ensure that all returns are processed correctly and efficiently. 
  
  Related Information: 
  RMA documents are often used in conjunction with other SCM and ICH processes, such as order management and inventory management. Additionally, RMAs can be used to track customer returns and provide feedback on product quality.