What is resolution time in SAP SBO - SAP Business One?

SAP Term: resolution time

• Component: SBO

• Component Name: SAP Business One

• Description: The amount of time necessary to resolve a problem reported in a service call.

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• Key Concepts: 
  Resolution time is a measure of how quickly a problem is solved in SAP Business One (SBO). It is the amount of time it takes for a customer service representative to resolve an issue or answer a question. Resolution time is an important metric for customer service teams, as it helps them track how quickly they are able to respond to customer inquiries and resolve issues. 
  
  How to use it: 
  Resolution time can be tracked in SAP Business One (SBO) by setting up a timer when a customer service representative receives an inquiry or issue. The timer should be stopped when the issue is resolved or the question is answered. This will give the customer service team an accurate measure of how long it took to resolve the issue or answer the question. 
  
  Tips & Tricks: 
  To ensure accurate resolution times, customer service teams should make sure that all inquiries and issues are logged in the system before starting the timer. This will ensure that all inquiries and issues are tracked accurately and that resolution times are not skewed by any delays in logging them. 
  
  Related Information: 
  Resolution time is just one of many metrics that can be tracked in SAP Business One (SBO). Other metrics include response time, customer satisfaction, and average handle time. Tracking these metrics can help customer service teams identify areas where they need to improve their performance and provide better service to their customers.