What is 'overdue service call' in SAP SBO - SAP Business One?

overdue service call - Overview

• Component: SBO

• Component Name: SAP Business One

• Description: A service call whose solution deadline has been passed.

overdue service call - Details

• 
  Key Concepts: 
  An overdue service call in SAP Business One (SBO) is a service call that has not been completed within the specified time frame. It is a type of service call that requires immediate attention and resolution. 
  
  How to use it: 
  In SBO, an overdue service call can be identified by the “overdue” flag in the service call list. This flag indicates that the service call has not been completed within the specified time frame. The user can then take appropriate action to resolve the issue. 
  
  Tips & Tricks: 
  It is important to monitor overdue service calls regularly to ensure that they are resolved in a timely manner. Additionally, it is important to ensure that all relevant information is provided when creating a service call, as this will help to ensure that it is resolved quickly and efficiently. 
  
  Related Information: 
  For more information on how to manage overdue service calls in SBO, please refer to the SAP Business One User Guide.