What is 'escalation handling' in SAP SBO - SAP Business One?

escalation handling - Overview

• Component: SBO

• Component Name: SAP Business One

• Description: The method used to provide a timely response to business-critical system problems reported by customers and partners. Examples: 24-hour telephone hotline E-mail

escalation handling - Details

• 
  Key Concepts: 
  Escalation handling in SAP Business One (SBO) is a process that helps to ensure that customer inquiries and complaints are addressed in a timely manner. It involves assigning tasks to the appropriate personnel, setting deadlines for completion, and tracking progress. This helps to ensure that customer issues are resolved quickly and efficiently.
  
  How to use it: 
  In SBO, escalation handling is managed through the Escalation Manager. This tool allows users to assign tasks to the appropriate personnel, set deadlines for completion, and track progress. It also provides an overview of all open tasks and their status. Additionally, users can set up automated notifications to alert them when tasks are overdue or require attention.
  
  Tips & Tricks: 
  When setting up escalation handling in SBO, it is important to ensure that the right personnel are assigned to each task. Additionally, it is important to set realistic deadlines for completion of tasks. This will help ensure that customer inquiries and complaints are addressed in a timely manner.
  
  Related Information: 
  For more information on escalation handling in SBO, please refer to the SAP Business One User Guide or contact your local SAP representative.