What is information need in SAP SAP-UA - User Assistance?

SAP Term: information need

• Component: SAP-UA

• Component Name: User Assistance

• Description: Information required by a user to complete their tasks in the software. There are general information needs, such as consistent terminology, that all user have. And there are specific ínformation needs that depend on the user e.g. end user or administrator, the task what, how often, simple/complex, the level detail etc. The information needs are the basis for deciding on the tangible user assistance deliverables for a specific product, service, or scenario.

Smart SAP Assistant

• Key Concepts: 
  An information need is a term used in SAP-UA User Assistance to describe the type of information a user is looking for. It can be anything from a specific task or process to a general overview of a product or feature. It is important to understand the user's information need in order to provide the most relevant and helpful information.
  
  How to use it: 
  When providing assistance to a user, it is important to first understand their information need. Ask questions to get an understanding of what they are looking for and then provide the most relevant and helpful information. This could include tutorials, videos, or other resources that can help them complete their task or understand the product better.
  
  Tips & Tricks: 
  When trying to understand a user's information need, it can be helpful to ask open-ended questions that allow them to explain their situation in more detail. This will help you better understand what they are looking for and provide more targeted assistance. Additionally, it can be helpful to provide multiple resources so that the user can choose which one works best for them.
  
  Related Information: 
  SAP-UA User Assistance provides a variety of resources for users, including tutorials, videos, and other helpful materials. Additionally, there are many online forums and communities where users can ask questions and get help from other users.