What is 'base support agreement' in SAP SAP-LEGAL - Global Field Legal?

base support agreement - Overview

• Component: SAP-LEGAL

• Component Name: Global Field Legal

• Description: The agreement for standard support services that is in force for the Base Software between Licensee and SAP.

base support agreement - Details

• 
  Key Concepts: 
  A Base Support Agreement (BSA) is a legal agreement between SAP and its customers that outlines the terms and conditions of the customer’s use of SAP software. The BSA is a legally binding document that sets out the rights and obligations of both parties. It also defines the scope of services that SAP will provide to its customers, such as technical support, maintenance, and upgrades. 
  
  How to use it: 
  The BSA is an important document for customers to understand before they purchase or use SAP software. It outlines the terms and conditions of the customer’s use of SAP software, including the scope of services that SAP will provide to its customers. Customers should read and understand the BSA before signing it, as it will be legally binding. 
  
  Tips & Tricks: 
  It is important to read and understand the BSA before signing it, as it will be legally binding. Customers should also be aware that the BSA may be updated from time to time, so they should check for updates regularly. 
  
  Related Information: 
  The SAP-LEGAL Global Field Legal Services team provides legal advice and support to customers on all aspects of their use of SAP software, including the BSA. Customers can contact this team for more information about the BSA or any other legal matters related to their use of SAP software.