What is annual support review in SAP SAP-LEGAL - Global Field Legal?

SAP Term: annual support review

• Component: SAP-LEGAL

• Component Name: Global Field Legal

• Description: The annual review conducted by the Platinum Support Account Manager which may include the review of Customer’s adoption of the Service, best practices, issues and mitigation plans, as applicable.

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• Key Concepts: 
  An annual support review is a process conducted by SAP-LEGAL Global Field Legal Services to ensure that customers are receiving the best possible support from SAP. The review includes an assessment of the customer's current support agreement, as well as an analysis of their usage of SAP products and services. The review also provides recommendations for improving the customer's experience with SAP. 
  
  How to use it: 
  The annual support review is conducted by SAP-LEGAL Global Field Legal Services and is typically conducted on an annual basis. During the review, the customer's current support agreement is assessed and analyzed to ensure that they are receiving the best possible support from SAP. The review also provides recommendations for improving the customer's experience with SAP. 
  
  Tips & Tricks: 
  It is important to be prepared for the annual support review. Make sure to have all relevant documents and information ready for the review, such as your current support agreement, usage data, and any other relevant information. Additionally, it is important to be open and honest during the review so that SAP-LEGAL Global Field Legal Services can provide the best possible recommendations for improving your experience with SAP. 
  
  Related Information: 
  For more information about the annual support review process, please visit the SAP-LEGAL Global Field Legal Services website or contact your local SAP representative. Additionally, you can find more information about SAP products and services on the official SAP website.