What is completion time in SAP PA-EIC - Employee Interaction Center?

SAP Term: completion time

• Component: PA-EIC

• Component Name: Employee Interaction Center

• Description: Period that an EIC agent needs to process an EIC activity from beginning to end.

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  Key Concepts: 
  Completion time is a feature of the SAP Employee Interaction Center (PA-EIC) that allows users to set a target date for completing tasks. This feature helps users to plan and manage their workload more efficiently. It also allows users to track the progress of their tasks and ensure that they are completed on time.
  
  How to use it: 
  To use the completion time feature, users must first create a task in the PA-EIC. Once the task is created, users can set a target completion date by selecting the “Set Completion Time” option from the task’s menu. The user can then enter the desired date and time for completion. The task will be marked as “completed” when it reaches its target completion date.
  
  Tips & Tricks: 
  When setting a completion time, it is important to consider how long it will take to complete the task. If the task is complex or requires multiple steps, it may be necessary to set a longer completion time than initially anticipated. Additionally, it is important to remember that tasks with shorter completion times are more likely to be completed on time than those with longer completion times.
  
  Related Information: 
  The SAP Employee Interaction Center (PA-EIC) also includes other features such as reminders, notifications, and escalations that can help users manage their tasks more effectively. Additionally, PA-EIC provides reporting capabilities that allow