What is vendor evaluation criterion "complaints level" in SAP MM-PUR - Purchasing?

SAP Term: vendor evaluation criterion "complaints level"

• Component: MM-PUR

• Component Name: Purchasing

• Description: In the vendor evaluation system, a subcriterion of the main criterion "Quality". This subcriterion is used to assess the quality of the materials supplied by a vendor.

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• Key Concepts: 
  Vendor evaluation criterion “complaints level” is a component of the Materials Management (MM) Purchasing module in SAP. It is used to measure the number of complaints received from vendors and suppliers. This criterion helps to assess the quality of goods and services provided by vendors and suppliers. 
  
  How to use it: 
  The complaints level criterion is used to evaluate vendors and suppliers in SAP. It is based on the number of complaints received from vendors and suppliers. The complaints can be related to quality, delivery, or any other issue. The vendor evaluation criterion “complaints level” can be used to identify vendors and suppliers who are not meeting the required standards. 
  
  Tips & Tricks: 
  It is important to keep track of the complaints level for each vendor or supplier. This will help you identify any issues that need to be addressed. Additionally, it is important to ensure that all complaints are addressed in a timely manner. This will help maintain good relationships with vendors and suppliers. 
  
  Related Information: 
  The vendor evaluation criterion “complaints level” is part of the Materials Management (MM) Purchasing module in SAP. It is used in conjunction with other criteria such as delivery performance, quality performance, and price competitiveness to evaluate vendors and suppliers. Additionally, it can be used in combination with other criteria such as customer satisfaction surveys or feedback forms to further assess vendor performance.