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Key Concepts: Calculated service level is a metric used in SAP MA-SMOPS SmartOps to measure the performance of a service or product. It is calculated by dividing the number of successful deliveries by the total number of deliveries. This metric is used to determine how well a service or product is performing and can be used to identify areas for improvement. How to use it: Calculated service level can be used to measure the performance of a service or product. To calculate the service level, divide the number of successful deliveries by the total number of deliveries. This metric can then be used to identify areas for improvement and track progress over time. Tips & Tricks: When calculating service level, it is important to consider factors such as delivery time, quality, and customer satisfaction. Additionally, it is important to track progress over time in order to identify areas for improvement and ensure that performance remains consistent. Related Information: For more information on SAP MA-SMOPS SmartOps, please visit the official website at https://www.sap.com/products/ma-smops-smartops.html. Additionally, there are many resources available online that provide more detailed information on calculating service level and using it to measure performance.