What is internal customer in SAP LOD-ESO - Sourcing OnDemand?

SAP Term: internal customer

• Component: LOD-ESO

• Component Name: Sourcing OnDemand

• Description: A user who purchases services but who is outside the purchaser's purchasing group. For example, an internal customer might be a graphics designer who needs to source a marketing brochure. Internal customers can initiate XPress requests and in some cases can review and award requests to suppliers. Internal customers do not have access to other SAP Sourcing modules.

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• Key Concepts: 
  Internal customer is a term used in SAP LOD-ESO Sourcing OnDemand to refer to an internal organization or department that is responsible for purchasing goods or services from external suppliers. This internal customer is typically a business unit, such as a manufacturing plant, that needs to purchase materials or services from outside vendors. 
  
  How to use it: 
  In SAP LOD-ESO Sourcing OnDemand, the internal customer is responsible for creating and managing the sourcing process. This includes setting up the sourcing process, selecting suppliers, negotiating contracts, and managing the delivery of goods and services. The internal customer also has the ability to track and monitor the performance of suppliers and ensure that they are meeting their contractual obligations. 
  
  Tips & Tricks: 
  When setting up an internal customer in SAP LOD-ESO Sourcing OnDemand, it is important to ensure that all relevant information is included in the setup process. This includes contact information for the internal customer, as well as any specific requirements or preferences that need to be taken into account when sourcing from external suppliers. 
  
  Related Information: 
  SAP LOD-ESO Sourcing OnDemand also allows for the creation of external customers, which are organizations or departments outside of the company that are responsible for purchasing goods or services from internal suppliers. External customers can be managed in a similar way to internal customers, with the ability to track and monitor performance and ensure that contractual obligations are met.