What is route group in SAP (LOD-CRM - Large Enterprise on Demand Customer Relationship Management)?

SAP Term: route group

• Component: LOD-CRM

• Component Name: Large Enterprise on Demand Customer Relationship Management

• Description: A collection of accounts managed by an administrator or a sales representative. It consists of visit plans with details of the visit frequency for each customer.   Route groups are available for a territory or a sub-territory.

Smart SAP Assistant

• Key Concepts: 
  A route group is a feature of the LOD-CRM Large Enterprise on Demand Customer Relationship Management component of SAP. It is used to define the routing of emails and other communications between customers and employees. It allows for the creation of multiple groups, each with its own set of rules and settings. This allows for more efficient communication between customers and employees, as well as better control over the flow of information. 
  
  How to use it: 
  To use a route group, first create a group in the LOD-CRM Large Enterprise on Demand Customer Relationship Management component. Then, assign users to the group and define the rules for routing emails and other communications. Finally, set up the routing rules for each group, such as which emails should be sent to which users or groups. 
  
  Tips & Tricks: 
  When setting up a route group, it is important to consider how many users will be assigned to each group and how often emails will be sent. This will help ensure that emails are routed efficiently and that users are not overwhelmed with too many emails. Additionally, it is important to consider how often emails should be sent out in order to ensure that customers receive timely responses. 
  
  Related Information: 
  For more information on route groups in SAP, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to use route groups in SAP.