What is social profile in SAP LOD-CRM-SEOD - Service OnDemand?

SAP Term: social profile

• Component: LOD-CRM-SEOD

• Component Name: Service OnDemand

• Description: Information pertaining to an individual's social media user account as well as the associated internal account information.

Smart SAP Assistant

• Key Concepts: 
  Social profile is a feature of the SAP Service OnDemand component that allows users to store and manage customer contact information in a single, unified location. This includes contact details such as name, address, phone number, email address, and social media accounts. It also allows users to store notes and other relevant information about the customer. 
  
  How to use it: 
  To use the social profile feature, users must first create a profile for each customer. This can be done by entering the customer’s contact information into the appropriate fields. Once the profile is created, users can then add notes and other relevant information about the customer. The social profile feature also allows users to link their customer’s social media accounts to their profile. 
  
  Tips & Tricks: 
  When creating a social profile for a customer, it is important to make sure that all of the contact information is accurate and up-to-date. This will ensure that customers can be easily contacted when needed. Additionally, it is important to keep notes and other relevant information about customers up-to-date in order to provide better service. 
  
  Related Information: 
  The SAP Service OnDemand component also includes features such as customer segmentation, analytics, and reporting. These features allow users to gain insights into their customers’ behavior and preferences in order to better serve them. Additionally, SAP Service OnDemand also provides integration with other SAP products such as SAP CRM and SAP ERP.