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Component: IS-U-CS
Component Name: Customer Service
Description: Status of a contract or installation if a move-in does not occur directly after a move-out. During vacant status, the customer-related fields in the contract or installation are deleted, as are the meter reading notes about the customer. A contract or installation remains in vacant status until another move-in is registered.
Key Concepts: Vacant status is a feature in the SAP IS-U-CS Customer Service component that allows users to mark a customer's account as inactive or vacant. This is useful for customers who have moved away or are no longer using the service, as it allows the user to keep track of their accounts without having to delete them. How to use it: To mark a customer's account as vacant, the user must first select the customer in the SAP system. Then, they can select the "Vacant Status" option from the menu. This will open a window where the user can enter the date when the customer's account became vacant. Once this is done, the customer's account will be marked as inactive and will no longer appear in any reports or searches. Tips & Tricks: When marking an account as vacant, it is important to make sure that all of the customer's information is up-to-date and accurate. This will ensure that any future searches or reports will not include outdated information about the customer. Related Information: The SAP IS-U-CS Customer Service component also includes features such as billing and payment processing, customer service management, and energy management. These features can be used to manage customer accounts more efficiently and effectively.