What is technical reference object in SAP IS-U-CS - Customer Service?

SAP Term: technical reference object

• Component: IS-U-CS

• Component Name: Customer Service

• Description: Object for which a service is carried out. CRM contains connection objects, connections and points of delivery replicated from the IS-U data model. Both the IS-U contracts and service management from the Plant Maintenance view require these objects as a link between the business and technical processes. The technical reference objects are modeled as an IBase or as IBase nodes. The connection object forms the entire IBase, in which the connections and points are delivery are installed as IBase nodes. For IS-U contracts, the only relevant technical reference object is the point of delivery. The attributes of the technical reference object influence how the service is modified, indirectly affecting the price of the product.

Smart SAP Assistant

• Key Concepts: 
  Technical reference objects are used in the IS-U-CS Customer Service component of SAP to store and manage customer-specific data. This data includes customer information, such as address, contact details, and payment information. It also includes technical information, such as meter readings, service orders, and billing documents. 
  
  How to use it: 
  Technical reference objects are used to store and manage customer-specific data in the IS-U-CS Customer Service component of SAP. This data can be accessed and updated through the SAP GUI or via web services. The technical reference object can also be used to generate reports and analyze customer data. 
  
  Tips & Tricks: 
  When creating a technical reference object, it is important to ensure that all relevant customer data is included. This will ensure that the object is accurate and up-to-date. Additionally, it is important to ensure that the object is properly secured to protect customer data from unauthorized access. 
  
  Related Information: 
  For more information on technical reference objects in the IS-U-CS Customer Service component of SAP, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on using technical reference objects in SAP.