What is selection function in SAP IS-U-CS - Customer Service?

SAP Term: selection function

• Component: IS-U-CS

• Component Name: Customer Service

• Description: Invisible component of the Customer Interaction Center CIC that automatically marks objects stored in the clipboard for further processing.

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• Key Concepts: 
  Selection functions are used in the IS-U-CS Customer Service component of SAP to define the criteria for selecting data from a database. They are used to filter out data that is not relevant to the task at hand, and to ensure that only the necessary data is retrieved. Selection functions can be used to select data based on certain criteria, such as customer name, address, or account number. 
  
  How to use it: 
  In order to use selection functions in IS-U-CS Customer Service, you must first define the criteria for selecting data. This can be done by entering the desired criteria into the selection function screen. Once the criteria have been entered, you can then execute the selection function and retrieve the desired data. 
  
  Tips & Tricks: 
  When using selection functions in IS-U-CS Customer Service, it is important to remember that they are used to filter out irrelevant data. Therefore, it is important to ensure that only the necessary data is retrieved by using appropriate criteria. Additionally, it is important to remember that selection functions can be used in combination with other functions, such as sorting and grouping, in order to further refine the results. 
  
  Related Information: 
  For more information on selection functions in IS-U-CS Customer Service, please refer to SAP's official documentation on the topic. Additionally, there are many online tutorials and resources available which provide further guidance on how to use selection functions in SAP.