1. SAP Glossary
  2. Customer Service
  3. planned disconnection/reconnection date


What is planned disconnection/reconnection date in SAP IS-U-CS - Customer Service?


SAP Term: planned disconnection/reconnection date


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  • Key Concepts: 
    Planned Disconnection/Reconnection Date is a feature in the SAP IS-U-CS Customer Service component. It allows customers to plan for a disconnection and reconnection of their services at a later date. This feature is useful for customers who need to temporarily disconnect their services, such as when they are moving or going on vacation. 
    
    How to Use It: 
    To use the Planned Disconnection/Reconnection Date feature, customers must first log into their SAP IS-U-CS Customer Service account. Once logged in, they can select the “Planned Disconnection/Reconnection Date” option from the menu. From there, they can enter the date they wish to disconnect and reconnect their services. 
    
    Tips & Tricks: 
    It is important to note that the Planned Disconnection/Reconnection Date feature must be used at least two days before the planned disconnection date. This will ensure that the customer’s services are disconnected and reconnected on time. 
    
    Related Information: 
    For more information about the Planned Disconnection/Reconnection Date feature, customers can refer to SAP’s online help documentation or contact their customer service representative.
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