What is 'owner allocation' in SAP IS-U-CS - Customer Service?

owner allocation - Overview

• Component: IS-U-CS

• Component Name: Customer Service

• Description: Logical link between a business partner and an installation or premise. The business partner does not have to be the contract partner.

owner allocation - Details

• 
  Key Concepts: 
  Owner Allocation is a feature in the SAP IS-U-CS Customer Service component that allows users to assign ownership of a customer account to a specific user or group. This feature is useful for tracking customer service requests and ensuring that the right person is responsible for responding to them. 
  
  How to use it: 
  To use Owner Allocation, first select the customer account you want to assign ownership of. Then, select the user or group you want to assign ownership to. Finally, click the “Save” button to save your changes. 
  
  Tips & Tricks: 
  When assigning ownership of a customer account, it is important to make sure that the user or group you are assigning ownership to has the necessary permissions and access rights to be able to respond to customer service requests. 
  
  Related Information: 
  For more information on Owner Allocation in SAP IS-U-CS Customer Service, please refer to the official SAP documentation.