What is 'disconnection order' in SAP IS-U-CS - Customer Service?

disconnection order - Overview

• Component: IS-U-CS

• Component Name: Customer Service

• Description: An order which a field service employee can make use of to disconnect a customer's supply. The disconnection order is a part of the disconnection document. Regarding advanced meters that have the dedicated capabilities, the disconnection order contains information about which device has to be disconnected remotely, and the date and time of the disconnection.

disconnection order - Details

• 
  Key Concepts: 
  A disconnection order is a document used in the SAP IS-U-CS Customer Service component to terminate a customer's service. It is used to record the date and time of the disconnection, as well as any other relevant information. 
  
  How to use it: 
  In order to create a disconnection order, the user must first enter the customer's details into the system. This includes their name, address, and contact information. Once this is done, the user can then enter the date and time of the disconnection. The user can also enter any additional information that may be relevant to the disconnection. 
  
  Tips & Tricks: 
  When creating a disconnection order, it is important to ensure that all of the customer's details are correct. This will help to ensure that the customer is not billed for services they no longer receive. Additionally, it is important to make sure that all relevant information is included in the order, such as any special instructions or notes. 
  
  Related Information: 
  The SAP IS-U-CS Customer Service component also includes other documents related to disconnections, such as reconnection orders and reconnection notices. Additionally, there are other documents related to customer service, such as service orders and service contracts.