1. SAP Glossary
  2. Customer Service
  3. approval specialist


What is approval specialist in SAP IS-U-CS - Customer Service?


SAP Term: approval specialist


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  • Key Concepts: 
    An approval specialist is a role within the SAP IS-U-CS Customer Service component. This role is responsible for approving customer service requests, such as new service requests, changes to existing services, and cancellations. The approval specialist must review the request and ensure that it meets all necessary criteria before approving it.
    
    How to use it: 
    The approval specialist must first review the customer service request to ensure that it meets all necessary criteria. This includes verifying that the customer has the necessary resources and that the request is in line with company policies and procedures. Once the request has been reviewed, the approval specialist can then approve or reject the request. 
    
    Tips & Tricks: 
    When reviewing customer service requests, it is important to be thorough and pay attention to detail. It is also important to be aware of any potential risks associated with approving a request, such as potential legal or financial implications. 
    
    Related Information: 
    The SAP IS-U-CS Customer Service component also includes other roles such as customer service representatives, customer service managers, and customer service administrators. Each of these roles has its own set of responsibilities and tasks related to customer service.
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