What is predictive dialing in SAP IS-T - SAP for Telecommunications?

SAP Term: predictive dialing

• Component: IS-T

• Component Name: SAP for Telecommunications

• Description: Industry Solution - Telecommunications Automatically dialing and establishing a telephone link, for example during telesales campaigns. Once a connection to a customer has been established, the call is put through to an available customer service representative.

Smart SAP Assistant

• Key Concepts: 
  Predictive dialing is a feature of the IS-T SAP for Telecommunications component that allows for automated dialing of phone numbers. It uses algorithms to predict when a call is likely to be answered, and then dials the number at that time. This helps to reduce the amount of time spent waiting for a call to be answered, and increases the efficiency of the call center. 
  
  How to use it: 
  To use predictive dialing, you must first configure the system with the desired settings. This includes setting up the algorithm parameters, such as the number of calls to be made at once, and the maximum wait time before a call is made. Once configured, predictive dialing can be enabled and will automatically start making calls according to the parameters set. 
  
  Tips & Tricks: 
  When using predictive dialing, it is important to ensure that you are not making too many calls at once. This can lead to an increase in dropped calls and customer dissatisfaction. Additionally, it is important to monitor the system regularly to ensure that it is working correctly and that all calls are being answered in a timely manner. 
  
  Related Information: 
  Predictive dialing is just one of many features available in IS-T SAP for Telecommunications. Other features include call routing, call recording, and customer analytics. Additionally, IS-T SAP for Telecommunications can be integrated with other SAP components such as CRM and ERP for a more comprehensive solution.