What is total returns in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: total returns

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the totals of the returns, such as the total number of the returned items or return orders and the total value of the returned items.

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• Key Concepts: 
  Total returns refer to the process of returning goods to a supplier or manufacturer. This process is often used when goods are defective, damaged, or not as expected. In SAP Intelligent Returns Management (IS-IRM), total returns are managed through a comprehensive system that tracks and records all returns and associated data. 
  
  How to use it: 
  In IS-IRM, total returns are managed through a series of steps. First, the customer initiates the return process by submitting a return request. The request is then reviewed and approved by the supplier or manufacturer. Once approved, the customer is notified and can then ship the goods back to the supplier or manufacturer. The supplier or manufacturer then receives the goods and processes them according to their policies. 
  
  Tips & Tricks: 
  When submitting a return request, it is important to provide as much detail as possible about the goods being returned. This will help ensure that the return process is handled quickly and efficiently. Additionally, it is important to keep track of all documents related to the return process, such as invoices and shipping labels. 
  
  Related Information: 
  SAP Intelligent Returns Management (IS-IRM) is part of SAP’s suite of supply chain management solutions. It provides customers with an efficient way to manage total returns and ensure that all associated data is tracked and recorded accurately. Additionally, IS-IRM integrates with other SAP solutions such as SAP ERP and SAP Ariba for a comprehensive view of the entire supply chain.