What is return order in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: return order

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A means of allowing a consumer to bring back items they purchased to the seller. This is the opposite of a sales order.

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• Key Concepts: 
  A return order is a document used in SAP Intelligent Returns Management (IS-IRM) to record the return of goods from a customer. It is used to track the return of goods, the associated costs, and the credit or refund that is due to the customer. The return order also serves as a reference for any follow-up activities that may be required. 
  
  How to use it: 
  To create a return order in SAP IS-IRM, you must first enter the customer information and the details of the goods being returned. You can then enter the return reason and any additional information that may be required. Once all of the information has been entered, you can submit the return order for processing. 
  
  Tips & Tricks: 
  When creating a return order in SAP IS-IRM, it is important to ensure that all of the necessary information is entered accurately and completely. This will help to ensure that the return process is handled quickly and efficiently. Additionally, it is important to keep track of any follow-up activities that may be required after the return order has been processed. 
  
  Related Information: 
  SAP IS-IRM also includes features such as automated returns processing, returns analytics, and returns tracking. These features can help to streamline the returns process and provide valuable insights into customer behavior. Additionally, SAP IS-IRM integrates with other SAP solutions such as SAP ERP and SAP CRM, allowing for a seamless experience across multiple systems.