What is 'NPS per return option' in SAP IS-IRM - SAP Intelligent Returns Management?

NPS per return option - Overview

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the Net Promoter Score NPS given by consumers for each return option.

NPS per return option - Details

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  Key Concepts: 
  NPS per return option is a feature of SAP Intelligent Returns Management (IS-IRM) that allows customers to select from a range of return options when returning goods. This feature enables customers to choose the most convenient and cost-effective option for their return, such as store credit, exchange, or refund. 
  
  How to use it: 
  To use the NPS per return option feature, customers must first select the item they wish to return. Once the item is selected, customers can then choose from the available return options. Depending on the customer's selection, they may be required to provide additional information such as a receipt or proof of purchase. Once all required information is provided, the customer can then submit their return request. 
  
  Tips & Tricks: 
  When using the NPS per return option feature, it is important to ensure that all required information is provided in order for the return request to be processed successfully. Additionally, customers should be aware of any applicable fees or restrictions associated with their chosen return option. 
  
  Related Information: 
  For more information about SAP Intelligent Returns Management (IS-IRM), please visit https://www.sap.com/products/intelligent-returns-management.html