What is item age in SAP IS-IRM - SAP Intelligent Returns Management?

SAP Term: item age

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the average amount of time an item stays in a certain stage in the return process from return initiation to when disposition is completed.

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• Key Concepts: 
  Item age is a metric used in SAP Intelligent Returns Management (IS-IRM) to measure the age of an item. It is calculated by subtracting the date of purchase from the current date. The item age is used to determine the eligibility of an item for return or exchange. 
  
  How to use it: 
  The item age can be used to determine whether an item is eligible for return or exchange. If the item age is within the specified time frame, then it can be returned or exchanged. The time frame for returns and exchanges is determined by the company's return policy. 
  
  Tips & Tricks: 
  It is important to keep track of the item age in order to ensure that customers are not being charged for items that are no longer eligible for return or exchange. Additionally, tracking item age can help identify any potential issues with customer service or product quality. 
  
  Related Information: 
  The item age metric is closely related to other metrics such as customer satisfaction, product quality, and customer service. By tracking these metrics, companies can gain valuable insights into their operations and make informed decisions about their products and services.