What is 'exceptional returns' in SAP IS-IRM - SAP Intelligent Returns Management?

exceptional returns - Overview

• Component: IS-IRM

• Component Name: SAP Intelligent Returns Management

• Description: A KPI indicating the number or the percentage of errors or problems that occur in the returns.

exceptional returns - Details

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  Key Concepts: 
  Exceptional returns are returns that require special handling due to their complexity or the nature of the product. This could include returns that require additional inspection, require special packaging, or require additional processing. 
  
  How to use it: 
  SAP Intelligent Returns Management (IS-IRM) is a tool that helps manage exceptional returns. It provides a comprehensive view of the return process, from initial customer contact to final resolution. It also provides automated workflows and analytics to help streamline the process. 
  
  Tips & Tricks: 
  When dealing with exceptional returns, it is important to ensure that all relevant information is captured and tracked. This includes customer contact information, product details, and any special instructions. Additionally, it is important to ensure that all stakeholders are kept informed throughout the process. 
  
  Related Information: 
  SAP Intelligent Returns Management (IS-IRM) is part of the SAP Customer Experience suite of products. It is designed to help companies manage their return processes more efficiently and effectively. Additionally, it can be integrated with other SAP products such as SAP ERP and SAP CRM for a more comprehensive view of the customer experience.