What is functional impairment in SAP FS-CM - Claims Management?

SAP Term: functional impairment

• Component: FS-CM

• Component Name: Claims Management

• Description: Impairment of the functional capacity of a part of the body. This value is either a percentage or a fraction such as 1/4.

Smart SAP Assistant

• Key Concepts: 
  Functional impairment is a term used in the FS-CM Claims Management component of SAP. It refers to a situation where a customer’s ability to use a product or service is impaired due to a defect or malfunction. This can include physical damage, software bugs, or other issues that prevent the customer from using the product or service as intended.
  
  How to use it: 
  In FS-CM Claims Management, functional impairment is used to determine the severity of a customer’s issue and the appropriate response. If a customer’s ability to use a product or service is impaired, then the customer may be eligible for a refund, replacement, or other form of compensation. The severity of the impairment will determine the type of response that is appropriate.
  
  Tips & Tricks: 
  When assessing functional impairment, it is important to consider all aspects of the customer’s experience. This includes not only the physical damage or software bug, but also any inconvenience caused by the issue and any other factors that may have contributed to the impairment.
  
  Related Information: 
  Functional impairment is closely related to product liability, which is when a manufacturer or seller is held responsible for any damages caused by their products or services. In some cases, functional impairment may be considered a form of product liability and may result in legal action against the manufacturer or seller.