What is claim center agent in SAP FS-CM - Claims Management?

SAP Term: claim center agent

• Component: FS-CM

• Component Name: Claims Management

• Description: Role in process that takes care of the following tasks: Enters first notice of loss FNOL or first report of injury FROI and bills Assigns incoming documents and bills to existing claim files

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• Key Concepts: 
  A Claim Center Agent is a user in the SAP FS-CM Claims Management component who is responsible for managing customer claims. The agent is responsible for creating, updating, and closing claims, as well as providing customer service and support. The agent also has access to the claim center dashboard, which provides an overview of all claims and their status. 
  
  How to use it: 
  Claim Center Agents can be created in the SAP FS-CM Claims Management component. Once created, the agent can log into the claim center dashboard to view all claims and their status. The agent can then create new claims, update existing claims, and close claims when they are resolved. 
  
  Tips & Tricks: 
  Claim Center Agents should be familiar with the claim center dashboard and its features. This will help them quickly identify and manage customer claims. Additionally, agents should be aware of any customer service policies or procedures that may apply to their role. 
  
  Related Information: 
  For more information on the SAP FS-CM Claims Management component, please refer to the official SAP documentation. Additionally, there are many online resources available that provide tutorials and tips on how to use the claim center dashboard.