What is 'closing notification' in SAP FIN-FSCM-DM - Dispute Management?

closing notification - Overview

• Component: FIN-FSCM-DM

• Component Name: Dispute Management

• Description: Notification to the customer that a dispute case has been closed.

closing notification - Details

• 
  Key Concepts: 
  Closing notification is a feature in SAP Dispute Management that allows users to send notifications to customers when a dispute case is closed. This notification can include details such as the resolution of the dispute, the amount of money refunded, and any other relevant information. 
  
  How to use it: 
  To use the closing notification feature, users must first create a dispute case in SAP Dispute Management. Once the dispute is resolved, users can then send a closing notification to the customer. This notification can be sent via email or SMS, depending on the customer's preferences. 
  
  Tips & Tricks: 
  When sending a closing notification, it is important to include all relevant information in the message. This includes the resolution of the dispute, any money refunded, and any other details that may be relevant to the customer. Additionally, it is important to ensure that all contact information for the customer is up-to-date before sending the notification. 
  
  Related Information: 
  For more information on using closing notifications in SAP Dispute Management, please refer to the official SAP documentation here: https://help.sap.com/viewer/product/FIN_FSCM_DM/latest/en-US/f9f8d7a2b3e14c8a9f3d7c2b6f5e4d1a.html