What is 'Manage Customer Contacts' in SAP FIN-FSCM-COL - Collections Management?

Manage Customer Contacts - Overview

• Component: FIN-FSCM-COL

• Component Name: Collections Management

• Description: SAP Fiori app to document contacts with a customer.

Manage Customer Contacts - Details

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  Key Concepts: 
  Manage Customer Contacts is a component of the Collections Management module in SAP. It allows users to store and manage customer contact information, such as names, addresses, phone numbers, and emails. This information can be used to send out reminders and notifications to customers regarding their outstanding payments.
  
  How to use it: 
  To use Manage Customer Contacts, users must first create a customer contact record. This record can be created manually or imported from an external source. Once the record is created, users can add additional contact information such as phone numbers and emails. They can also assign a payment reminder to the contact record. 
  
  Tips & Tricks: 
  When creating customer contact records, it is important to ensure that all of the information is accurate and up-to-date. This will help ensure that customers receive the correct notifications and reminders. Additionally, users should take advantage of the ability to assign payment reminders to customer contact records. This will help ensure that customers are reminded of their outstanding payments in a timely manner. 
  
  Related Information: 
  For more information on Manage Customer Contacts, please refer to the SAP Help Portal or contact your local SAP representative. Additionally, there are several online resources available that provide detailed tutorials on how to use this component of Collections Management.