What is collection case in SAP FI-CA - Contract Accounts Receivable and Payable?

SAP Term: collection case

• Component: FI-CA

• Component Name: Contract Accounts Receivable and Payable

• Description: Describes and supports the solution process for the collection of receivables through internal collection agencies. The collection case contains all information needed by a collection agent for collecting receivables and supports them in executing the required actions.

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• Key Concepts: 
  A collection case is a feature of the FI-CA Contract Accounts Receivable and Payable component of SAP. It is used to manage the collection of receivables from customers. It allows users to create a single case for each customer, which can contain multiple receivables. The collection case can be used to track the progress of the collection process, and to generate reports on the status of the receivables.
  
  How to use it: 
  To use the collection case feature, users must first create a case for each customer. This can be done by entering the customer's information into the system, such as their name, address, and contact information. Once the case is created, users can add receivables to it. They can then track the progress of each receivable by entering notes and updating its status.
  
  Tips & Tricks: 
  When creating a collection case, it is important to enter all relevant information about the customer and their receivables. This will make it easier to track and manage the collection process. Additionally, users should regularly update the status of each receivable in order to keep track of its progress.
  
  Related Information: 
  The FI-CA Contract Accounts Receivable and Payable component also includes features such as payment plans, dunning letters, and credit management. These features can be used in conjunction with collection cases to help manage customer receivables more effectively.