What is qualitative KPI in SAP (EPM-SCP - Supply Chain Performance Management)?

SAP Term: qualitative KPI

• Component: EPM-SCP

• Component Name: Supply Chain Performance Management

• Description: Soft measures based on numeric data that is provided by a user or users to measure something that is by nature not measured, such as Employee Satisfaction or Awards. It is a subjective rating of the quality of execution of a KPI.

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• Key Concepts: 
  Qualitative Key Performance Indicators (KPIs) are metrics used to measure the performance of a supply chain process. They are used to assess the effectiveness of a process in terms of quality, customer satisfaction, and other non-quantifiable factors. Qualitative KPIs are typically used in combination with quantitative KPIs to provide a more comprehensive view of the performance of a supply chain process.
  
  How to use it: 
  Qualitative KPIs can be used to measure the effectiveness of a supply chain process in terms of customer satisfaction, quality, and other non-quantifiable factors. They can be used in combination with quantitative KPIs to provide a more comprehensive view of the performance of a supply chain process. For example, if a company is looking to improve its customer service, they could use qualitative KPIs such as customer feedback surveys and customer satisfaction ratings to measure the effectiveness of their efforts.
  
  Tips & Tricks: 
  When using qualitative KPIs, it is important to ensure that the metrics are relevant and meaningful. It is also important to ensure that the data collected is accurate and up-to-date. Additionally, it is important to ensure that the data collected is properly analyzed and interpreted in order to draw meaningful conclusions from it.
  
  Related Information: 
  Qualitative KPIs are often used in combination with quantitative KPIs in order to provide a more comprehensive view of the performance of a supply chain process. Additionally, qualitative KPIs can be used in conjunction with other metrics such as customer feedback surveys and customer satisfaction ratings in order to measure the effectiveness of customer service initiatives.