What is campaign in SAP EP-KM - Knowledge Management and Collaboration?

SAP Term: campaign

• Component: EP-KM

• Component Name: Knowledge Management and Collaboration

• Description: A collection of polls on a certain topic. All polls that belong to a campaign are displayed in a list in a single iView. A campaign can contain more than one closed or planned poll, but only one current poll.

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• Key Concepts: 
  A campaign in SAP EP-KM Knowledge Management and Collaboration is a set of activities that are designed to achieve a specific goal. It is used to manage and coordinate the activities of a group of people or organizations in order to reach a common goal. Campaigns can be used for marketing, sales, customer service, and other business activities. 
  
  How to use it: 
  Campaigns can be created in SAP EP-KM Knowledge Management and Collaboration by defining the goals, objectives, and tasks associated with the campaign. Once the campaign is created, users can assign tasks to individuals or groups, track progress, and measure results. Campaigns can also be used to manage customer relationships by tracking customer interactions and providing feedback on customer satisfaction. 
  
  Tips & Tricks: 
  When creating a campaign in SAP EP-KM Knowledge Management and Collaboration, it is important to define clear goals and objectives for the campaign. This will help ensure that all activities are focused on achieving the desired outcome. Additionally, it is important to track progress throughout the campaign in order to measure success and make adjustments as needed. 
  
  Related Information: 
  SAP EP-KM Knowledge Management and Collaboration also provides tools for managing customer relationships such as customer segmentation, lead management, and customer analytics. Additionally, SAP EP-KM Knowledge Management and Collaboration provides tools for managing content such as document management, content management, and collaboration tools.